Returns Policy

Non-Faulty Returns :

  • We appreciate that items don’t always look as you had wanted them to, this is why we offer you a full refund or  exchange for unused goods returned within 28 working days* of delivery in their original packaging with proof of purchase.
  • We recommend that you use registered mail to send items back to us as we cannot accept liability for loss or damage in transit.
  • Refunds on purchased items will be made within 10 working days via the original method of payment, once goods have been received back to libertyRainne.
  • Unfortunately postage will not be refunded. (Unless items are returned during the 14 day cooling off period.
  • Custom Made items – Items created especially for you and your angels will be done so using the specifications provided at the point of purchase i.e colours/patterns . Where items use a patterned paper and one is not described, one will be chosen for you in the colours you have asked for. *Please note – Images shown on ‘custom products’ are eamples of the product we can create, your item will be bespoke in nature and may not appear as it does in the images provided.

*Please note that personalised/custom-order/Sale items can not be returned unless faulty, see below.

Faulty Returns :

  • In the unlikely event that a product has a defect, this may be returned for a full refund including postage costs (please obtain proof of posting), provided the item is returned within a reasonable period from purchase. In normal circumstances this would be expected to be within three months of receipt of the item.
  • LibertyRainne undertakes no warranty to refund items outside of a reasonable time period or where product return is without a clear defect.
  • Items that are not deemed faulty will be returned back to you.
  • Refunds on faulty items will be made within 30 working days via the original method of payment, once goods have been returned to us.

Returns Address: 153 Greatmeadow, Northampton, NN3 8DJ

Cancelling a Transaction :

  • The buyer must inform LibertyRainne if they wish to cancel the order, and they must do this in writing (an email is sufficient).
  • Upon cancellation of the order LibertyRainne will provide a full refund of the cost of the item and any postage costs within ten days.

This does not apply to pre-order/Made to order/Custom orders or personalised items.

Combination purchases :

·        In the instance that the item you wish to return was purchased in conjunction with another, both items must be returned in order to receive a full refund.

·        In the case you wish to keep one item and not the other, the promotional offer will become void, your combination purchase will be refunded at the discounted price paid, and the kept items value will return to full price and you will be invoiced as such.

The ‘Cooling Off Period’ :

If you choose to return your purchase within 14 days of receipt of goods then you are entitled to a full refund for the cost of your purchase as well as the dispatch postage, providing the purchase was not personalised.

Lost Items :

If the item is lost in transit then, unless proven otherwise, LibertyRainne will assume the contract is terminated and provide a full refund or deliver the same item.

Returns Process :

If you wish to return your item to us for a refund, please email us at diane@libertyrainne.co.uk and we will arrange for your item to be returned to us within 7 days .(This does not include the weekends).

 

 

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